: Quality Analyst

- RESPONSIBLE FOR IMPROVING THE QUALITY THROUGH VARIOUS PROCESS CORRECTIONS AND MEETING THE GOALS AS REQUIRED BY THE TEAM THROUGH CALL MONITORING AND PROVIDING ACTIONABLE INSIGHT
- MEASURE THE COMPLIANCE AGAINST ESTABLISHED OR DESIGNED EXPECTATIONS OF TELECALLER BEHAVIOUR

ROLES AND RESPONSIBILITIES:-

- IMPLEMENT AND MONITOR CALL RECORDINGS AND PERFORMANCE TO ACCESS FUNCTIONALITY, RELIABILITY AND QUALITY OF THE SALES PROCESS
- SHOULD BE ABLE TO LEAD AND MANAGE NEW IMPLEMENTATION IN QUALITY PROCESS To IMPROVE METRICS CONSISTENTLY
- CONDUCT CALIBRATION SESSIONS WITH THE TELECALLERS AND TEAM LEADERS TO ENSURE SCORING IS APPROPRIATE
- AUDIT THE REQUIRED NUMBER OF CALLS FOR THE DAY AND ENSURE THAT THE TELECALLERS ARE CATEGORIZED UNDER X Y AND Z RESPECTIVELY
- INDUCTION TO BE CONDUCTED ON QUALITY PARAMETERS FOR CURRENT JOINERS IN NEW INDUCTION BATCH
- REFRESHERS TO BE CONDUCTED BASIS THE QUALITY AUDIT REPORT AND METRICS TO BE IMPROVED
- CREATIVE AND THOUGHTFUL ACTIVITIES TO BE CONDUCTED TO IMPROVE THE QUALITY SCORE OF THE FLOOR

SKILL REQUIRED:-





- STRONG DATA ANALYTICAL THINKING AND PROBLEM SOLVING SKILLS
- STRONG STAKEHOLDER MANAGEMENT TO WORK ACROSS VERTICALS IF NEEDED
- MINIMUM OF 1 YEAR EXPERIENCE IN CALL CENTRE QA PROCESS
- TELECALLING EXPERIENCE OF 3 YEARS WOULD BE REQUIRED (ON PAPERS)
- PROFICIENCY IN MS EXCEL, WORD
- PREPARE BASIC QUALITY REPORTS PREPARATION (DAILY QUALITY DASHBOARD, CALL CALIBRATION, AGENT EVALUATION REPORT)

Benefits:

- PF , ESI , Group Medical Insurance.
- Healthy Lunch(Only for Chennai Locations)

***Interested Candidate can Direct Walk-in interview at below mentioned location

INTERVIEW ADDRESS:

3rd floor, Vikram studio complex, no 289, 2nd and west koil street, near kamala cinemas, Vadapalani, Chennai 600026.

Walk-in Timing: 10 am to 5.00 pm.

For Further Details, Kindly share your updates CV & Contact/WhatsApp on the below mentioned contact number.

Contact Person:

Dhamodaran - (phone hidden)

Varshini - (phone hidden)

Best regards,

HR Team

📌 Walk-in || Hiring For Quality Analyst (Chennai)
🏢 Star Health insurance
📍 Chennai