WalkIn Drive | Technical Support (Voice Process)

Bengaluru | Infosys BPM

Launch Your Career with a Global Leader!

Infosys BPM is hiring Voice Process Professionals for Technical Support. If you're passionate about customer interaction, have strong communication skills, and are ready to work with global clientsthis opportunity is for you!

Role Overview

Role: Technical Support Voice Process

Mode: 100% Work from Office

Shifts: Night Shifts | Rotational Week Offs

Type: FullTime

Experience: 1 - 5 years

Qualification: Any FullTime Graduate (15 years of education)

Mandatory Requirements

- Min. 0-18 months work experience in IT Service Desk/ Tech support process providing remote support for Password Reset, Account Unlock using Active Directory, Basic knowledge of Azure AD, O365 exchange admin.
- Basic Knowledge of Shared Mailbox, Distribution List, User Mailbox, Conference Room, Outlook profile configuration, MS Teams synchronization issues, SharePoint and ODB related issues.
- Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)
- Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging,Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business
- Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
- Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
- Intermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.
- Basic networking knowledge

What Youll Do

- Handle international customer interactions via voice support
- Resolve queries with empathy and professionalism
- Build customer rapport through active listening
- Deliver solutions by navigating internal systems
- Adapt quickly to tools, technologies, and evolving processes





Skill Set Were Looking For

General Skills:

Strong communication & soft skills

Customercentric & empathetic approach

Professional call handling

Technical Skills:

Understanding of basic processes & workflows

Quick learner, techsavvy, and adaptable

If this sounds like you, don't miss this opportunity!

REFER YOUR FRIENDS & COLLEAGUES

Know someone in Service Desk and Technical Support looking for a breakthrough opportunity

Tag them, share this post, and bring them along to the walk-in drive!

Mass Hiring | Immediate Interviews | Spot Evaluations

BE INTERVIEW READY!

Carry Your Resume. Carry Your ID. Carry Your Ambition.

WALK-IN DETAILS

Date:117th September 2026

Time: 10:00 AM - 01:00 PM

Venue: IIPM Infosys Phase 2, Gate No. 1 No. 40/P-41/P, Electronic City Phase II Industrial Area, Konappana Agrahara, Bengaluru 560100

Landmark: Sunik Industries.

REGISTRATION PROCESS:

Candidate ID Registration process:

The Candidate ID & SHL Test (AMCAT ID) is mandatory to attend the interview. Please follow the below instructions to successfully complete the registration. (Talents without registration & assessment will not be Considered for the next round of interview).

STEP 1: https://career.infosys.com/joblist

STEP 2: Click on "Register" and provide the required details and submit.

STEP 3: Once submitted, Your Candidate ID (100XXXXXXXX) will be generated.

STEP 4: The candidate ID will be shared to the registered Email ID.

SHL Test (AMCAT ID) Registration process:





This assessment is proctored, and talent gets evaluated on Basic analytics, English Comprehension and writex (email writing).

STEP 1:

https://amcatglobal.aspiringminds.com/?data=JTdCJTIybG9naW4lMjIlM0ElN0IlMjJsYW5ndWFnZSUyMiUzQSUyMmVuLVVTJTIyJTJDJTIycGFydG5lcklkJTIyJTNBJTIyNDE4MjQlMjIlMkMlMjJhdXRoa2V5JTIyJTNBJTIyWm1abFpUazFPV1JsTnpJeU1HVTFObU5qWWpRNU5HWTFOVEU1Wm1JeE16TSUzRCUyMiUyQyUyMmlzTVVMJTIyJTNBdHJ1ZSUyQyUyMnVzZXJuYW1lJTIyJTNBJTIydXNlcm5hbWVfRVVNMWg4OUY1RmhCSTMyNjglMjIlMkMlMjJwYXNzd29yZCUyMiUzQSUyMnBhc3N3b3JkJTIyJTJDJTIyaXNBdXRvbG9naW4lMjIlM0ExJTJDJTIyZGlzYWJsZUF1dGglMjIlM0FmYWxzZSUyQyUyMnJldHVyblVybCUyMiUzQSUyMiUyMiU3RCUyQyUyMnJlZ2lvbiUyMiUzQSUyMlVTJTIyJTdE

( Please copy this link, paste it into your Google search bar, and click on the result.)

STEP 2:

Click on "Start New Test" and follow the instructions to complete the assessment. When prompted to select a unit, please choose Customer Service to proceed further.

STEP 3:

Once completed, please make a note of the AMCAT ID (Access you Amcat id by clicking 3 dots on top right corner of screen).

NOTE

- During registration, please do fill all the mandate details in the column which are star marks
- Interview Mode: Walk-in
- Attempt all questions in the SHL Assessment app, as there is no negative marking.
- The assessment is proctored, so choose a quiet setting.
- Use a headset or headphones are for clear communication.
- Assessment cleared candidates will be processed further ahead for Ops round
- Please do not switch screens during the assessment. Detection of multiple faces, absence of a face, or any form of malpractice will result in disqualification.
- Once you've finished, submit the assessment and make a note of the AMCAT ID (15 Digit) used for the assessment.

Regards,

Infosys BPM Recruitment team

📌 Walk-in Drive | Technical Support | Voice Process | Bangalore (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru