A Customer Relationship Executive (CRE) is responsible for maintaining and strengthening a company's relationship with its international customers. This role involves interacting with abroad clients to ensure their satisfaction, resolving issues, and supporting sales and service efforts.

Key Responsibilities

- Respond to international customers inquiries via Phone, Email, Whatsapp.

- Build and maintain robust relationships with existing customers to encourage repeat business and loyalty.

- Provide accurate information on products, services, pricing, orders, and delivery timelines.

- Prepare Quotation as per customer enquiry and submit follow up till deal is won.

- Monitor customer feedback and share insights for service improvement.

- Escalate unresolved or complex issues to relevant departments and follow up until resolution.

- Collaborate with internal teams (sales, logistics, purchase support) to ensure seamless service in timely manner.

- Resolve customer issues or concerns to ensure satisfaction.





- Process orders to Purchase team to start Procurement and make sure timeline of order fulfilment is met.

- Keep detailed records of customer interactions and transactions using CRM tools.

- Prepare reports on customer feedback, issues, and satisfaction levels for management review.

- Help new customers understand products, services and ensure smooth onboarding.

• Key Skills Required

- Strong communication and interpersonal skills

- Problem-solving abilities

- Patience and empathy

- Organizational and multitasking skills

- Customer-focused attitude

- Verbal/Written English is must to deal International Customers.

Educational Requirements

- Bachelors degree in Business Administration, Marketing, Communications, or related field

- Candidate from Automotive Spare Parts background will be preferred.

- Ability to multitask and manage time effectively in a fast-paced environment.

- Candidate having Prior Experience in Export Company will be preferred.

📌 Walk-in || Customer Relationship Executive (New Delhi)
🏢 BAJRANG AUTO PARTS
📍 New Delhi