Role & responsibilities

- Manage escalated customer queries through email and phone with empathy and efficiency.
- Conduct in-depth issue analysis and collaborate with cross-functional teams for resolution.
- Ensure timely responses and maintain SLA compliance.
- Document detailed case notes and resolution steps in CRM tools.
- Identify recurring problems and contribute to process and product improvements.
- Maintain a customer-first approach and high service quality standards.

Key Skills:
- Excellent verbal and written communication
- Robust problem-solving and analytical thinking
- Patience and conflict resolution
- Experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce)
- Multitasking and time management
- Ability to remain calm under pressure

Interview - Monday to Saturday | Time: 10:00 AM 5:00 PM

Venue

Gavson Business Park, Electronic Zone, TTC Industrial Area, Mahape, Navi Mumbai, Maharashtra, India

HR Arun - (phone hidden)

📌 Walk-in || Crm Support Executive (Navi Mumbai)
🏢 The Sleep
📍 Navi Mumbai