- Lead and manage the Customer Support team to achieve daily and monthly targets.
- Monitor team performance, productivity, quality, and customer interactions.
- Guide team members in handling customer queries and resolving issues effectively.
- Conduct regular team briefings, coaching, and performance reviews.
- Ensure proper follow-up and timely resolution of customer concerns.
- Prepare and maintain daily performance reports and share updates with management.
- Ensure compliance with company policies, processes, and service standards.
- Coordinate with other departments to ensure smooth customer support operations.
📌 Walk-in || Customer Support Team Lead (New Delhi)
🏢 Fintech Cloud
📍 New Delhi
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