17 Sep
|
STARTEK Aegis Customer Support Services
|
Bengaluru
17 Sep
STARTEK Aegis Customer Support Services
Bengaluru
We are looking for a Conversational AI Designer to design customer experiences for AI-powered voice and chat solutions. The candidate will be responsible for conversation flows, voicebot behaviour, error handling, escalation journeys and customer experience.
- Design end-to-end conversational flows for AI voice and chat.
- Analyse customer call/chat transcripts and identify common customer journeys.
- Design intent, entity, confirmation and escalation flows.
- Create failure-handling journeys for interruptions, silence, miscommunication and out-of-scope queries.
- Design voice-specific experiences including turn-taking, barge-in, pacing and confirmation.
- Define human handover and escalation rules.
- Create prompts and response content for AI assistants.
- Analyse live bot conversations and recommend improvements.
- Work closely with AI Engineers and client stakeholders.
- Present conversation designs to clients.
📌 Walk-in || Conversational AI Designer (Bengaluru)
🏢 STARTEK Aegis Customer Support Services
📍 Bengaluru