Role Description The Virtual Management role provides end-to-end support for virtual trainings offered to both external and internal IBM clients. The team handles back-end scheduling, enrollment, and training logistics. In addition, the role involves facilitating virtual events using Microsoft Teams and other related tools.
Key Responsibilities
- Set up Microsoft Teams and IBM Video Streaming tools.
- Coordinate event logistics and agenda with requesters prior to the event.
- Conduct preparation calls with event contacts and presenters before live events.
- Provide in-session support during live events, including sound checks and basic troubleshooting.
- Ensure virtual events run smoothly and resolve basic technical issues.
- Publish necessary media files and event artifacts.
- Inform the event POC of any problems encountered.
- Manage the team's functional inbox and respond to client queries and requests.
- Work with Teams, other tools, and Technical Support to resolve higher-level technical difficulties.
- Generate reports for the team and clients.
- Perform back-office responsibilities involving management of learning activities and logistics in Event Planning and Delivery (EPD), IBM Events & Classes,
YourLearning, Lighthouse, and other tools.
- Manage and update data and trackers for reports.
Required Skills
- Excellent administration and organizational skills.
- Excellent oral and written communication skills.
- Customer-oriented approach with a positive attitude towards customer service.
- Excellent interpersonal skills and ability to deal with different types of clients.
- Strong thinking and problem-solving skills.
- Ability to analyze errors and complex issues and identify appropriate solutions.
- Valuable working knowledge of web-based systems.
- Ability to handle confidential information.
- Ability to understand and execute business controls.
- Active listening skills to ensure clarity of information.
- Thorough execution of process steps.
- Keen attention to detail.
- Adaptability to client requests as business requirements change.
- Initiative and good judgment.
- Ability to work under pressure and meet deadlines.
- Ability to prioritize tasks effectively.
- Ability to work productively with little supervision.
Eligibility
- Minimum 2+ years of relevant experience.
- Graduate in any discipline.
- Male candidates only.
- Strong communication and interpersonal skills.
- Comfortable working in a virtual/event-support environment.
- Willing to work from IBM Bhartiya City, Bengaluru.
- Candidates who can join as per business requirement are preferred.