Job Description- Role: Support Engineer (Remote) - Location: Remote (Work from Anywhere) Role Overview: We are hiring for one of our clients, seeking a Support Engineer to work on a Full-Time basis. The role involves troubleshooting and resolving technical issues for users of a cloud-based platform. Primary focus will be on resolving technical issues via chat and email while maintaining high customer satisfaction. Key Responsibilities: • Diagnose and resolve technical issues reported by users via chat and email in a timely manner. • Document solutions to common problems and update knowledge base articles for internal and external use. • Collaborate with engineering teams to escalate and track complex technical issues to resolution. • Provide clear, concise, and actionable guidance to users on platform features and best practices. • Monitor and respond to platform-related inquiries in real time to minimize user downtime. Required Skills & Qualifications: • Experience providing technical support in a SaaS or cloud-based setting is required.



• Proficiency with ticketing systems and CRM tools for issue tracking and resolution is required. • Strong written and verbal communication skills in English are required. • Ability to troubleshoot technical issues across multiple operating systems and platforms is required. • Experience with debugging tools and log analysis for issue resolution is preferred. More About the Opportunity: This role offers a unique opportunity to work with a global leader in the Technology, Information and Internet industry, contributing to seamless user experiences on a high-traffic platform. The position provides exposure to modern cloud infrastructure and customer-facing technical support at scale. Equal Opportunity Employer: We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualific

📌 Support Engineer (Mumbai)
🏢 Quik Hire Staffing
📍 Mumbai