About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA and PwD candidates of all ages are encouraged to apply

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Job Title VP & Head– Claims Location Gurgaon HO

Department Underwriting, claims, new business onboarding and governance Function Claims

Reporting to

Director & Chief Underwriter

Band 3A

Job Summary

Responsible for the overall direction, governance, control, and management of Claims Operations for the organization. The role is focused on building a customer-centric, risk-aware, compliant, and future-ready Claims function that contributes significantly to business growth, customer trust, and organizational profitability. The position requires strategic leadership to drive operational excellence, industry-leading customer experience, risk management, digital transformation, and talent development while ensuring adherence to regulatory requirements and Company policies.

KEY RESPONSIBILITIES: -

Ü Drive Claims Strategy & Functional Excellence

- Formulate and drive the long-term strategy, objectives, and priorities for the Claims function in alignment with organizational goals and market dynamics

- Ensure effective governance and oversight of all claims decisions within the ambit of regulatory guidelines, industry practices, and Company policies.

- Lead engagement with Claims Council,



industry forums, reinsurers, and regulatory bodies to influence and adopt best practices.

- Ensure effective management of high-value, complex, and sensitive claims cases.

Ü Build Strong Risk Management Practices

- Drive prudent risk management in claims by effective assessment & investigation processes.

- Lead building of sound risk management practices by enabling experience analysis, feedbacks to distribution, participation in mortality management and product development.

Ü Compliance with Regulatory guidelines

- Ensure adherence to all applicable IRDAI regulations, Insurance Act provisions, customer protection guidelines, grievance redressal requirements, and internal governance standards.

Ü People Management-

- Build and lead a highly engaged, capable, and customer-focused claims organization.

- Develop leadership pipelines, succession plans, and critical talent capabilities across the Claims function.

- Partner with HR to drive employee engagement, capability building, leadership development, retention, and recognition initiatives.

MEASURES OF SUCCESS:

Ü Industry-leading Claims Settlement Ratio and Claims Settlement TAT.

Ü Achievement of SLA and regulatory compliance requirements across all business lines.

Ü Strong audit ratings with timely closure of control gaps and regulatory observations.

Ü Effectiveness of engagements with Claims Council to deliver on key agendas.

Ü High level of distributor & customer satisfaction scores.

Ü Successful implementation of digital transformation and automation initiatives.

Ü Effectiveness of Change Management

Ü KEY PERSONAL COMPETENCIES:





Ü Strategic Thinking and Business Acumen

Ü Strong Leadership and Team Building Skills

Ü Strong Communication and Influencing Skills

Ü Change and Transformation Leadership

Ü Effective Stakeholder Management

Ü Effective cross functional collaboration

Desired qualification and experience

Ü Post Graduate/MBA preferably in Law, Finance, Medicine or Insurance

Ü Solid technical knowledge of Life Insurance Claims, Risk Management, Regulatory Frameworks, and Reinsurance.

Ü Added qualifications from Insurance Institute of India, LOMA, ICA etc will be preferred.

Ü Professional certifications from LOMA, ICA, Insurance Institute of India, or equivalent institutions desired

Ü Minimum 15-18 years of relevant experience with significant leadership experience in Claims Management.

Ü Excellent business writing, presentation, stakeholder management, and negotiation skills.

Ü Experience in managing regulatory and industry-level interactions.

About Axis Max Life Insurance

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life

Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com.

#ComeAsYouAre LGBTQIA and PwD candidates of all ages are encouraged to apply

State: Home Office

Branch: Gurugram -90C

Department: Underwriting and Claims

Function: Claims

Posted On: 17-Aug-2026

📌 Vice President - Claims (India)
🏢 AxisMaxlife
📍 India