Job Description
ROLE SUMMARY
nThe Assistant City Lead supports the City Lead in overseeing the day-to-day operations, quality, and performance of all Sunshine centers within the city. This role acts as the right hand to the City Lead — stepping in to manage center-level issues, coordinate across center heads, and ensure consistent standards of care quality and parent experience across every location. It's a robust stepping-stone role for someone building toward a City Lead or regional leadership position.
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nKEY RESPONSIBILITIES
nMulti-Center Operations Support
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- Support the City Lead in monitoring daily operations across all centers in the city n
- Visit centers regularly to check on staffing, therapy room quality, and facility upkeepn
- Act as point of escalation for center heads when the City Lead is unavailablen
- Help coordinate resources (staff, supplies, maintenance) between centers as needs shiftn

nPeople & Staffing
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- Support hiring, onboarding, and training coordination for center-level staff (therapists, caregivers, center heads) n




- Help manage staffing coverage across centers, including backup coverage for absencesn
- Support performance check-ins and coaching for center heads alongside the City Leadn
- Assist in building a strong culture and retention across the city's teamsn

nParent & Family Experience
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- Help resolve escalated parent concerns or complaints across centersn
- Support consistent communication standards (updates, events, feedback loops) across all locationsn
- Monitor parent satisfaction and enrollment retention trends citywiden

nAdmissions & Enrollment Support
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- Support the City Lead in tracking the enrollment numbers, waitlists, and capacity across centersn
- Help coordinate admissions processes and tours where neededn
- Assist with local outreach or community partnership efforts to drive enrollmentn

nData & Reporting
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- Track key operational metrics across centers (attend

📌 Assistant City Lead (New Delhi)
🏢 Sunshine by Lissun
📍 New Delhi