Training Manager- Customer Experience (Kolkata)

Training Manager- Customer Experience (Kolkata)

17 Sep
|
Kia India
|
Kolkata

17 Sep

Kia India

Kolkata

- Develop skills for living & spreading Kia Values and Behaviors at Kia India Dealer network

- Deliver OJT training for dealer Sales & Service team members

- Need based training based on Customer Complaints

- Understand gaps & train the dealership

- Soft skill & Refresher training on customer etiquette

- Training need evaluation and planning

- Coordination with Regional Field team for training need and planning

- Generation of periodic & regular reports & circulation to field & network

- Management reports generation, Dealer Score Card

- Monthly Reviews templates/ Reviews, Regional Monthly Reports

- Annual Business Plan, MIS & status generation & reporting

- Any other duties expected from the position & requested by respective manager

📌 Training Manager- Customer Experience (Kolkata)
🏢 Kia India
📍 Kolkata

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