Track Lead (Support & Operations) Noida, Uttar Pradesh

Job Summary

: DevOps L3 Developer – ServiceNow (SNOW)

Role Summary

We are looking for an experienced DevOps L3 Developer for ServiceNow to design, develop, and maintain scalable solutions across the ServiceNow platform. The role focuses on development, automation, CI/CD, and platform stability , ensuring high-quality delivery in Agile/DevOps environments.

Key Responsibilities

ob Description: DevOps L3 Developer – ServiceNow (SNOW) Key Responsibilities 1. ServiceNow Development & Implementation Design and develop solutions on ServiceNow platform: ITSM (Incident, Change, Problem) Service Catalog, Knowledge, CMDB Build and customize applications using: ServiceNow scripting (Client Scripts, Business Rules, Script Includes) Workflows and Flow Designer 2. DevOps & CI/CD Enablement Implement CI/CD pipelines for ServiceNow deployments Automate build, testing, and release processes Support version control integration (Git / repository tools) ➡️ Ensure faster, secure, and automated releases across environments (DEV TEST PROD) aligned with SNOW governance practices [️ NVIDIA...m simulati | Viva Engage] 3. Platform Integration & Automation Develop integrations using REST/SOAP APIs Integrate ServiceNow with enterprise tools: Monitoring tools Identity platforms CMDB & asset systems Automate repetitive operational tasks 4. Production Support & Stability Handle L3 support for:



Incidents / problems Performance issues Integration failures Conduct root cause analysis and implement permanent fixes 5. Agile &

Skill Requirements

Key Responsibilities 1. ServiceNow Development & Implementation Design and develop solutions on ServiceNow platform: ITSM (Incident, Change, Problem) Service Catalog, Knowledge, CMDB Build and customize applications using: ServiceNow scripting (Client Scripts, Business Rules, Script Includes) Workflows and Flow Designer 2. DevOps & CI/CD Enablement Implement CI/CD pipelines for ServiceNow deployments Automate build, testing, and release processes Support version control integration (Git / repository tools) ➡️ Ensure faster, stable, and automated releases across environments (DEV TEST PROD) aligned with SNOW governance practices [️ NVIDIA...m simulati | Viva Engage] 3. Platform Integration & Automation Develop integrations using REST/SOAP APIs Integrate ServiceNow with enterprise tools: Monitoring tools Identity platforms CMDB & asset systems Automate repetitive operational tasks 4. Production Support & Stability Handle L3 support for: Incidents / problems Performance issues Integration failures Conduct root cause analysis and implement permanent fixes 5. Agile & Sprint Delivery Participate in Agile ceremonies: Sprint planning Daily standups Sprint revi

Other Requirements

📌 Track Lead (Support & Operations) (Noida)
🏢 HCLTech
📍 Noida