TL - Customer Experience (Mumbai)

TL - Customer Experience (Mumbai)

17 Sep
|
Mahindra Lifespaces
|
Mumbai

17 Sep

Mahindra Lifespaces

Mumbai

Role & responsibilities

- Experience in CRM operations, preferably in redevelopment projects.

- Strong understanding of the redevelopment process and customer lifecycle.

- Proven experience in leading and managing teams.

- Process-oriented with strong focus on TAT, SLA adherence , collections and process governance.

- Experience in PAAA and other society related paper work involved in redevelopment . Proven track record in collections and payment follow-ups.

- Robust communication and stakeholder management skills, particularly in interacting with society members and cross functional teams

- Ability to manage customer concerns, resolve issues and drive a positive customer experience.

- Strong focus on team productivity, collections, CSAT, NPS and service delivery.

📌 TL - Customer Experience (Mumbai)
🏢 Mahindra Lifespaces
📍 Mumbai

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