- Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
- Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
- Walks customers through common phone hardware and software configurations to maximize service functionality.
- Provides solutions and resolution resources for customer repair problems.
- Interfaces with customers over the phone providing status updates and ensuring service has been restored.
- Escalates appropriate technical issues to upper-level technical support when needed.
Contact Bhavya @(phone hidden)
Preferred candidate profile
1. 1- 4 Year experience with Telecom Technical Support
2. Excellent communication skills
3. Have basic understanding on ISP, Internet & Wi-Fi Related, Router & Modem Connectivity Issues
4. Should be comfortable working in 24*7 Working Workplace
5. Rotational shifts & Rotational week offs
6. BCA Freshers are also eligible but excellent communication required.
Contact: Yancha Chitkara WhatsApp at (phone hidden)
📌 Telus Digital || Technical Support Executive (Noida)
🏢 Telus International
📍 Noida
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