We are looking for a clear-spoken, customer-focused Telecaller to manage inbound and outbound telephone inquiries, assist with room bookings, and support sales efforts. In this role, you will serve as the primary voice of the property, addressing guest queries, converting leads into reservations, and maintaining accurate communication records.

Key Responsibilities

- Call Management: Promptly handle incoming phone calls, address inquiries regarding room availability, tariffs, amenities, and hotel policies with standard telephone etiquette.

- Reservation Handling: Take and process room reservations, cancellations, and modifications over the phone, updating the Property Management System (PMS) accurately.

- Outbound Contact: Make follow-up calls to prospective guests, corporate clients, or past visitors to confirm bookings, offer promotional packages, and generate leads.

- Guest Assistance & Escalation:



Resolve routine telephone inquiries or forward complex requests and complaints to the Front Office Manager or Duty Manager.

- Data Entry & Reporting: Log call details, record guest feedback, and compile daily lead generation or booking call reports for management.

Requirements & Qualifications

- Experience: 6 months to 2 years of experience in tele-sales, customer support, or front desk reservations (hospitality experience preferred).

- Skills: Excellent verbal communication and listening skills; qualified phone manner; basic computer literacy and PMS familiarity.

- Education: High school diploma or Higher Secondary completion (Bachelor's degree preferred).

- Language Proficiency: Fluency in English and the local language; knowledge of additional languages is an advantage.

Pay: ₹15,000.00 - ₹16,000.00 per month

Work Location: In person

📌 Telecaller (Betalbatim)
🏢 Goa Villagio Resort
📍 Betalbatim