– Telecaller / Telesales Executive

Location: Hinjewadi, Pune, Maharashtra Job Type: Full time

Experience: Fresher / 1–2 Years

Work Mode: Work From Office

About the Role

We are looking for an energetic and confident Telecaller / Telesales Executive to join our team in Hinjewadi, Pune. The primary responsibility will be to make outbound calls, speak with potential customers, understand their requirements, follow up with leads, and convert interested prospects into customers.

If you are comfortable speaking with people over the phone, have good communication skills, and are target-oriented, this role is suitable for you.

Key Responsibilities

Calling & Lead Generation

* Make outbound calls to prospective customers from the company's lead database.

- Make approximately 80–120 calls per day, depending on lead availability.
- Introduce the company's products/services clearly and professionally.
- Understand customer requirements and identify potential opportunities.
- Explain product/service features, pricing, offers, and benefits.
- Generate interest and qualify leads.

Follow-Up & Conversion

* Follow up with interested customers through phone calls and WhatsApp.

- Maintain regular follow-ups with leads until conversion or closure.
- Handle customer questions, objections, and basic concerns.
- Schedule meetings/demos/callbacks whenever required.
- Convert qualified leads into customers.
- Maintain proper records of all calls and follow-up activities.

CRM & Reporting
- Update every lead and call outcome in the CRM system.
- Maintain accurate information such as:
- New Lead
- Connected




- Not Connected
- Interested
- Follow-up Required
- Meeting Scheduled
- Converted
- Not Interested
- Maintain daily calling and follow-up reports.
- Share daily performance updates with the reporting manager.

Daily Responsibilities

A typical day may include:

Morning

- Check assigned leads.
- Review pending follow-ups.
- Prioritize high-potential leads.

During the Day

- Make outbound calls.
- Speak with prospects.
- Understand their requirements.
- Explain the product/service.
- Handle objections.
- Schedule meetings or demos.
- Follow up with previous leads.
- Update CRM after every interaction.

End of Day

- Complete pending follow-ups.
- Update CRM.
- Prepare daily calling report.
- Share lead/conversion status with the manager.

Key Performance Indicators (KPIs)

Performance will be evaluated based on:
- Number of calls made.
- Call connection rate.
- Qualified leads generated.
- Follow-ups completed.
- Meetings/demos scheduled.
- Leads converted.
- Revenue generated.
- CRM data accuracy.
- Daily attendance and punctuality.

Requirements

* Good Hindi and English communication skills.

- Marathi communication will be an added advantage.
- Comfortable making a high volume of phone calls.




- Confident and polite while speaking with customers.
- Basic computer knowledge.
- Ability to use WhatsApp and CRM software.
- Good listening and convincing skills.
- Target-oriented and self-motivated.
- Ability to handle rejection professionally.

Freshers Can Apply

Freshers with good communication skills and a willingness to learn are welcome. Prior experience in telecalling, telesales, BPO, inside sales, customer support, lead generation, or business development will be an advantage.

What We Offer

* Fixed monthly salary.

- Performance-based incentives.
- Training and product knowledge sessions.
- Growth opportunities.
- Friendly working environment.
- Opportunity to develop sales and communication skills.

Ideal Candidate

We are looking for someone who:
- Enjoys talking to people.
- Is comfortable making 100+ calls when required.
- Does not hesitate to follow up repeatedly with interested leads.
- Can confidently explain products/services.
- Can handle customer objections.
- Is motivated by targets and incentives.
- Can maintain disciplined CRM records.
- Wants to grow in Sales / Business Development.

Working Location Hinjewadi, Pune, Maharashtra

Interested candidates can apply with their updated resume. Job Title: Telecaller / Telesales Executive

Location: Hinjewadi, Pune

Employment: Full-Time / Work From Office

Pay: ₹3,000.00 - ₹15,000.00 per month

Benefits

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement

Work Location: In person

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