We are looking for a skilled and customer-focused Technician to join our team. The ideal candidate will be responsible for assisting customers by phone, identifying issues, and providing effective technical support — primarily related to solar lighting products.
Key Responsibilities
- Make outbound and receive inbound calls to/from customers regarding technical issues.
- Diagnose and resolve problems related to solar lights and other related products.
- Guide customers through basic troubleshooting procedures over the phone.
- Escalate complex or unresolved issues to senior technicians or relevant departments.
- Maintain accurate records of customer calls, issues, and solutions.
- Ensure high levels of customer satisfaction through prompt and courteous service.
Requirements
- Proficiency in Hindi and English is mandatory.
- Positive understanding of solar lights and their components (e.g., solar panels, batteries, motion sensors, controllers).
- Strong communication and problem-solving skills.
- Basic technical aptitude or willingness to learn quickly.
- Ability to work independently and within a team.
- Positive attitude and a customer-centric approach.
Preferred Qualifications
- Prior experience in customer support or technical roles.
- Hands-on knowledge or training in solar lighting systems or electronics is an advantage.
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits
- Cell phone reimbursement
Experience:
- Technical support: 2 years (Preferred)