Company Description Linchpin Analytics provides data analytics solutions and data visualizations that help schools, educational institutions, and non-profit organizations improve teaching and learning worldwide. The company delivers rigorously developed, customizable, and secure analytics platforms, along with guidance and support for building data-driven cultures. Its platforms are compliant with EU GDPR and US FERPA regulations and integrate with systems such as Student Information Systems, Google Apps, and Google Drive.

Linchpin

Analytics serves clients across Europe, South America, North America, Africa, and Asia, offering scalable solutions for diverse educational contexts.

Role Description The Technical Support Specialist role is a full time, remote position focused on supporting users of Linchpin Analytics’ data platforms and tools. Day-to-day responsibilities include responding to support requests, diagnosing and troubleshooting technical issues, and guiding users through effective resolutions. The role involves monitoring support queues, documenting issues and solutions, and escalating complex problems to engineering or product teams when needed.

The specialist will collaborate with internal teams to improve product usability,



contribute to knowledge base articles, and help maintain a high level of customer satisfaction through clear communication and follow-up. The role may also include assisting with onboarding new clients, providing product walk-throughs, and identifying patterns in user feedback to inform future improvements.

Qualifications

- Strong Technical Support and Troubleshooting skills for cloud-based platforms and data tools.
- Customer Support and Customer Satisfaction focus, with a service-oriented mindset and clear communication.
- Analytical Skills for understanding data workflows, diagnosing issues, and identifying root causes.
- Comfort with web-based applications, basic data concepts, and integration with systems such as SIS or Google Workspace.
- Ability to explain technical concepts in accessible language to non-technical users.
- Experience working in remote, distributed teams, with reliable time management and self-organization.
- Prior experience in education technology, analytics platforms, or SaaS environments is beneficial.
- Relevant education or certifications in information technology, computer science, or a related field are preferred.

📌 Technical Support Specialist (India)
🏢 Linchpin Analytics
📍 India