Role & responsibilities

- Handle and resolve technical queries raised by clients via calls, email, or ticketing system

- Coordinate with the engineering/R&D; team to escalate and track unresolved issues

- Prepare and maintain technical documentation, reports, and query resolution logs for ongoing projects

- Assist clients with product setup, basic troubleshooting, and usage guidance

- Maintain accurate records of client interactions and issue status

- Contribute to building an internal knowledge base/FAQ for recurring issues

Preferred candidate profile

- Diploma / B.E. / B.Tech in Electronics, Electrical, Mechanical, or related Engineering field

- Basic understanding of technical/electronics concepts is preferred

- Strong written and verbal communication skills

- Comfortable with documentation and report writing

- Good problem-solving approach and patience while handling client queries

- Freshers with the right attitude are welcome to apply

Perks and advantages

- Hands-on exposure to robotics and hardware technology projects

- Learning opportunity in a fast-growing robotics startup

- Performance-based salary revision after 3 months

- Friendly and collaborative work environment

📌 Technical Support Engineer (Bengaluru)
🏢 Nexspyder Technologies
📍 Bengaluru