We are looking for a Technical Support Engineer – PAM to provide technical support to customers using cybersecurity and PAM solutions. The role involves troubleshooting technical issues, identifying root causes, supporting product deployment and integration, and coordinating with internal engineering teams.
Key Responsibilities
- Provide technical support for PAM products and related integrations.
- Troubleshoot customer issues and identify root causes.
- Take ownership of issues through resolution and maintain timely communication with customers.
- Support product deployment, integration, and maintenance in hybrid environments.
- Document product issues and coordinate with Engineering teams for resolution.
- Create and maintain troubleshooting and technical documentation.
- Share recurring issue insights with relevant internal teams to improve support processes.
Requirements
- Graduate with 3–5 years of relevant technical support experience.
- Hands-on understanding of Privileged Access Management (PAM).
- Experience with technical troubleshooting and root cause analysis.
- Understanding of network security and hybrid environments.
- Exposure to system integration and product deployment.
- Good customer communication and technical documentation skills.
Pay: ₹500,000.00 - ₹700,000.00 per year
Benefits
- Health insurance
- Life insurance
Work Location: In person
📌 Technical Support Engineer – PAM (Bengaluru)
🏢 Career Hotspot u0026 Services
📍 Bengaluru
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