Job Details

 Technical & application support of a world class retail sales & inventory management system used by top telecommunications service providers in

US, Europe & Asia.

 Provide diagnostics & troubleshooting & solutions to product & production issues.

 Need to work in a global team located across the globe to provide product on

SLA and to meet quality standards.

 Verbal and written communication with international customers.

Required Skills

 Having 2-3 years of Experience (Must).

 Provide technical product support & production workplace support to real time product suite integrated with telecom BSS systems, to high profile, big corporates and system Integration partners.

 Advantage for experience in technical support of web-based enterprise inventory management & CRM applications.

 Advantage for experience and knowledge of telecom domain.





Key activities are to

 Provide remote product support, inclusive of technical mentoring, problem troubleshooting, and the provision of solution based on configuration parameter change or workarounds for product defects/limitations.

 Provide production support on issues faced during day to day operations and running of system real time & batch interfaces.

 Should have excellent customer facing & communication skill, both written and verbal.

 Ability to handle customer expectation for issues received over email or verbally.

 Need to update customer verbally or via email on the progress made towards resolution of an issue reported.

📌 Technical Support Engineer (Pune)
🏢 Matchlabtalent
📍 Pune