Role & res

- Provide technical support and troubleshoot issues across Google Workspace, web applications, and cloud environments.

- Investigate and resolve customer-reported incidents using logs, diagnostics, and root cause analysis.

- Support REST APIs, webhooks, integrations, and embedded content (iFrames) to ensure seamless functionality.

- Analyze networking issues related to DNS, HTTP response codes, connectivity, and application performance.

- Collaborate with engineering and product teams to resolve complex technical problems and improve customer experience.

- Monitor, optimize, and automate support processes using Google Cloud tools and automation frameworks.

- Debug application issues by reviewing code and identifying defects across various programming languages.

- Document troubleshooting steps, resolutions, and best practices for knowledge sharing.

- Ensure SLA compliance while providing high-quality customer support and issue resolution.

- Drive continuous improvement by identifying recurring issues and recommending preventive solutions.

Preferred candidate profile

- Bachelor's degree in Science, Technology, Computer Science, Information





- Hands-on experience supporting Google Workspace and Google Cloud-based environments.

- Robust knowledge of REST APIs, Webhooks, HTTP Response Codes, and API Integrations.

- Good understanding of Networking concepts, including DNS, packet analysis, and log troubleshooting.

- Experience working with web technologies, embedded content, iFrames, and third-party integrations.

- Exposure to automation tools, workflows, triggers, and process optimization.

- Ability to analyze logs, debug applications, and troubleshoot complex technical issues.

- Basic coding knowledge with the ability to read and understand code in any programming language.

- Strong customer-handling skills with a customer-centric mindset.

- Excellent verbal and written communication skills with CEFR B2 English proficiency (Mandatory).

- Strong analytical, problem-solving, and root-cause investigation capabilities.

- Experience collaborating with engineering and product teams to resolve customer issues efficiently.

📌 Technical Support Engineer - Google Workspace | APIs | Web Technologie (Chennai)
🏢 Tata Consultancy Services
📍 Chennai