About The Company

Phi Partners is a distinguished global Capital Markets IT consultancy that specializes in providing advanced technology and quantitative expertise to some of the world's leading financial institutions, including investment banks, hedge funds, and asset managers. Established in 2004 and headquartered in London, Phi Partners has established a robust international presence across North America, EMEA, and the Asia-Pacific region. Our niche focus on Front Office Technology and Quantitative services sets us apart in the industry, enabling us to serve top-tier financial organizations with tailored solutions and strategic insights.

Our commitment to excellence and innovation has made us a trusted partner for organizations seeking to optimize their trading, risk management, and market data capabilities.

About The Role

We are seeking a skilled and dedicated L2/L3 Support Engineer to join our client’s team in supporting their sophisticated market data platform and its integration with downstream trading systems. The successful candidate will play a critical role in maintaining the stability, performance, and security of the client’s enterprise market data and trading infrastructure. This position offers an excellent opportunity for professionals passionate about technology support within capital markets to contribute to a long-term strategic partnership.

You will be responsible for providing high-quality operational support during New York hours, managing incidents, implementing technical changes, and collaborating with cross-functional teams to ensure seamless trading and data operations. Your expertise will directly impact the efficiency and resilience of the client’s global trading environment.





Qualifications The ideal candidate will possess a strong background in supporting complex trading and market data systems within capital markets environments. Relevant experience in L2/L3 production support, coupled with a solid understanding of ITIL processes, is essential. Proficiency in SQL, PL/SQL, and Unix/Linux shell scripting is required, along with familiarity with monitoring tools such as Grafana.

Candidates should demonstrate a proactive approach to troubleshooting, incident management, and infrastructure improvements. A background in Java and Python development, along with experience in log analysis and performance troubleshooting, will be considered advantageous. Strong analytical skills, excellent communication abilities, and the capacity to work effectively in high-pressure environments are crucial for success in this role.

Responsibilities

- Implement and execute pre-release and post-deployment verification procedures to ensure smooth deployment of updates and changes.
- Manage deployment processes by integrating with tools such as Rundeck or Azure DevOps, ensuring efficient and reliable releases.
- Develop and maintain application control solutions, including start/stop scripts, to facilitate operational stability.
- Integrate and configure monitoring solutions like OpsRamp to proactively identify and resolve issues before they impact business operations.
- Provision and set up new servers, including configuring authentication mechanisms and service accounts,



to support scaling and infrastructure growth.
- Follow up on production incidents and problem tickets, performing root cause analysis and implementing corrective actions.
- Troubleshoot and resolve issues related to trading systems and market data production, ensuring minimal downtime and data integrity.
- Collaborate with development and infrastructure teams to recommend and implement infrastructure enhancements for improved performance and security.

Benefits Joining Phi Partners and our client offers numerous benefits, including competitive compensation packages aligned with industry standards, comprehensive health insurance, and retirement plans. Employees will have access to ongoing training and development opportunities to enhance their skills and stay current with industry trends. The organization fosters a collaborative and cutting-edge work environment, encouraging professional growth and leadership. Additionally, the role provides the chance to work on cutting-edge technology solutions within a global financial ecosystem, offering valuable experience and career advancement prospects. Flexible working arrangements and a focus on work-life balance further contribute to a supportive and rewarding workplace culture.

Equal Opportunity

Phi Partners is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diverse teams drive innovation and excellence, and we are dedicated to creating an environment where everyone can thrive and contribute to our collective success.

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