We are looking for a Customer Success Executive to support customers throughout their journey with our platform. The ideal candidate should have good communication skills, a customer-focused attitude, and an interest in technology and software platforms.

Key Responsibilities
Conduct platform demos for prospective and existing customers, explaining relevant features and use cases. Manage customer onboarding and conduct training sessions to help customers effectively use the platform. Prepare training materials such as user guides, videos, FAQs, and other documentation. Conduct User Acceptance Testing (UAT) to identify issues, validate new features, and ensure the platform meets customer requirements. Provide customer support through calls, messages, email, and other communication channels. Build strong customer relationships through regular follow-ups, check-ins, and proactive engagement. Collect customer feedback, requirements, and suggestions and communicate them to the relevant internal teams. Handle customer complaints and coordinate with internal teams to ensure timely resolution.



Follow up on reported issues until they are successfully resolved and communicate updates to customers. Monitor customer adoption and engagement and proactively assist customers in getting maximum value from the platform. Maintain proper records of customer interactions, issues, feedback, and follow-ups. Requirements
Any Bachelor's Degree or equivalent qualification. 0–3 years of experience in Customer Success, Customer Support, Business Development, Software Implementation, QA, or a related role. Excellent verbal and written communication skills. Good interpersonal and customer-handling skills. Valuable understanding of software applications and technology is mandatory, along with the ability to quickly learn and adapt to new software platforms. Ability to conduct product demonstrations and training sessions. Good problem-solving and coordination skills. Willingness to travel to client l

📌 Customer Success Executive (Kerala)
🏢 HealthSigns
📍 Kerala