We are looking for Technical Project Manager who can join us immediately at our Bangalore Office

Responsibilities:

- Collaborate closely with the client to align on overall project strategy and drive operational directives.

- Maintain a high level of compliance and confidentiality standards.

- Manage Operations team to ensure processes, operational goals, SLAs, and KPIs are maintained at expected levels daily, weekly, monthly.

- Interview and onboard new hires according to Client needs, Contractual requirements, Apex values, required skills and strengths.

- Lead motivational programs and maintain a positive morale and environment in accordance with Apex values.

- Provide development and coaching initiatives for your team to maximize their potential and meet team targets.

- Create a pleasant working workplace that inspires the team.

- Develop and present monthly and quarterly metrics for various requirements to key internal and external stakeholders.

- Lead and/or contribute to various project initiatives such as workflow documentation, training material, and client proposals to completion.

- Effectively delegate tasks to team members

- Strategically develop and implement various target timelines.

- Empower team members with skills to improve their confidence, product knowledge, and communication skills.

- Oversee and manage employee scheduling, forecasting, and overall business unit service delivery coverage.

- Serve as a subject matter expert cross functionally. Act as the voice of our customer.

Required Qualifications:





- Skilled at establishing clear directions and communicating clearly.

- Must be comfortable and have experience presenting to a large audience.

- Team oriented mindset, with a strong sense of care and urgency

- Ability to be objective and use good judgement.

- Strong written and verbal communication skills

- Ability to quickly adapt and adjust your teams priorities as new projects come online.

- Excellent organizational management skills and diligence

- Computer skills including comprehensive experience with word processing, spreadsheet, and slide deck software (ideally in Microsoft 365 Workspace)

- Strong management skills with a reputation for mentoring and developing outstanding employees

- Previous experience leading a high-performing team in a fast-paced, high growth environment

Preferred Qualifications:

- 3-5 years experience leading customer service or support operations, meeting client satisfaction levels

- Knowledge of the gaming industry, social media industry, or any combination thereof

- Experience leading a gaming player support or customer support center preferred.

- Working knowledge of ticketing or customer relationship management platforms (such as Service Now, Zendesk, Jira, Salesforce, Power BI, etc.)

- Experience managing a team of seventy-five or more.

- Demonstrated ability to analyze large sets of data to provide insight, recommendations, and reports.

- Project Management experience

- Degrees related to analytics, communications, leadership, or business have been found to be helpful.

📌 Technical Project Manager (Bengaluru)
🏢 Everforth Quinnox
📍 Bengaluru