Key Responsibilities and Focus Areas The position of Technical Officers would be primarily responsible for supporting the team in defined geography by providing on-site services in terms of paint performance, ensuring quality during application process and handling complaints, ensuring quality control methods thereby achieving overall business objectives.

- Site Evaluation & Product Recommendation

- Conduct site visits for new construction and repainting projects.

- Check surface conditions: moisture levels, cracks, efflorescence, alkalinity, fungal growth.

- Recommend correct painting system (primer–putty–topcoat).

- Ensure product specification compliance.

2.

Technical

Demonstrations & Trials

- Conduct mock-up demos for interior emulsions, exterior coatings, textures, and waterproofing systems.

- Provide on-site sample panels for architect/contractor approval.

- Handle texture application guidance.

3. Contractor & Painter Training
- Train painters on proper surface preparation and application techniques.

- Conduct painter meets and technical workshops.

- Introduce new products and tools to painter network.

4.

Complaint

Handling & Resolution

- Inspect paint defects such as peeling, chalking, shade variation, patchiness, flaking, and dampness.

- Diagnose root causes and provide corrective action plans.

- Prepare technical reports and ensure timely complaint closure.

5. Support to Project Sales Team
- Provide technical presentations to builders and architects.

- Help in securing project approvals through technical capability.





- Work closely with sales executives for project conversions.

6. Documentation & Reporting
- Maintain daily visit reports and site inspection forms.

- Update demo records, complaint reports, and training logs.

- Track project pipeline technically and follow up for project closure.

- Assist the Sales Team in conducting product trials and build inferences on JSW Paints product

Description
- Devise ways in which these product strengths can be communicated to the consumers and influencers.

- Conduct pre-painting site inspection, on-site inspection and post-painting site inspection for all fresh and repainting project sites.

- Understand the requirements from Customer and propose the solutions based on site evaluation.

- Conduct product sampling at the site based on the requirement.

- Conduct regular supervision of ongoing sites along with CROs to ensure right product application practices.

- Coordinate proactively with Sales team about the details of the sites where warranty needs to be issued.

- Timely issue of Site warranty certificates.

- Closure of customer complaint within the defined timelines.

- Compliance to inspection schedule to ensure Quality at the sites





- Investigate complaints reported at sites and resolve within the defined timelines

- Conduct customer complaints analysis and share the findings with Sales, R&D; and Marketing function to avoid reoccurrence

- Conduct random checks of draw down tinting process at godowns and ensure shade compliances.

- Conduct site inspection to verify actual application process against the recommended process.

- Provide training to sampling painters on application process for all products.

- Brief the Project Sales team on the technical aspects of all existing and new products

- Conduct product trials and building inferences on JSW Paints product strength vis-a-vis products in market.

- Devise ways in which the product strengths can be communicated to the consumers and influencer.

- Integrate with Research and Technology function for new product development based on technological trends in the market.Candidate Profile

Requirements

Educational & Work Experience:

- B.Tech (Mechanical / Chemical) / M. Tech (Mechanical / Chemical)

- B.Sc (Chemistry)

- Candidates with added Diploma (Paints Technology) will be given more preference.

- 3-6 years of post qualification’ experience in Paints and demonstrated experience and success in similar role.

Key Competencies | Skills:

- Paint Product Knowledge

- Knowledge of product application process

- Strong influencing and collaboration skills.

- Transparent and concise verbal and written communication skills

- Proficiency in MS Office applications.

Benefits

Fix Salary+TA+DA+Variables

📌 Technical Officer (Ghaziabad)
🏢 Corporate Stalwarts
📍 Ghaziabad