Company Description Ndpl Through Sis Security India Private Limited. is a banking company operating from Mangolpur Kalan, Delhi, India. The organization supports financial and security-related services for clients in the region, with a focus on reliability and operational efficiency. As part of the broader banking sector, the company places importance on secure processes, customer trust, and responsive support.

Team members are encouraged to contribute to service quality and continuous improvement in a structured, professional environment.

Role Description This full-time, in office Technical Help Desk Specialist role is based in Kanpur Dehat. The specialist will handle incoming technical queries, provide first-level support for hardware, software, and banking-related systems, and log all incidents in ticketing tools. Daily responsibilities include diagnosing and troubleshooting issues, guiding users through resolutions, escalating complex problems to higher-level support, and following up to ensure closure.

The role also involves maintaining documentation, adhering to security and compliance guidelines, and delivering courteous,



clear communication to internal users and customers.

Qualifications

- Candidates should possess strong Technical Assistance and Technical Support skills for banking and office systems.
- Candidates should possess solid Help Desk Support capabilities, including ticket handling and incident documentation.
- Candidates should possess effective Troubleshooting skills to diagnose and resolve hardware, software, and network issues.
- Candidates should possess excellent Customer Service skills, including active listening and clear communication.
- Knowledge of basic IT infrastructure (Windows OS, office applications, peripherals) is beneficial.
- Ability to work on-site in Kanpur Dehat and respond promptly to support requests.
- Strong problem-solving, time management, and collaboration skills.
- Relevant certification or diploma in IT, computer science, or related field is an advantage; prior help desk or technical support experience is preferred.

📌 Technical Help Desk Specialist (India)
🏢 Ndpl Through Sis Security India Private
📍 India