Job Information

- Date Opened 09/16/2026

- Job Type Permanent

- Relevant Work Experience 2-3 years

- Timings Rotational Shift - 6 Days Working

- Work Place Vadodara - Blossom

- Engagement Type Permanent

- Industry IT Services

- City Vadodara

- State/Province Gujarat

- Country India

- Zip/Postal Code 391101

About Us

We elevate businesses with Technology, Services and Industry-Specific Solutions.

www.rigelnetworks.com

Job Summary

We are looking for an IT Technical Support Engineer to provide L1 technical support to end-users and manage day-to-day IT infrastructure, including hardware, software, and network-related issues. The ideal candidate will have hands-on experience supporting a mixed IT environment (Windows/Linux/macOS) in a manufacturing or small-company setup, and should be comfortable working independently with minimal supervision.

Key Responsibilities

- Provide L1 technical support for Windows, Linux, and macOS environments.

- Manage Active Directory (AD) — user accounts, permissions, and GPO policies.

- Install, configure, and troubleshoot desktops, laptops, MacBooks, printers, and other peripherals.

- Manage Microsoft 365/O365, Office applications, and other business software/tools.

- Troubleshoot and manage Wi-Fi, routers, switches, LAN, and basic network connectivity.

- Support CCTV systems and basic IT security infrastructure.

- Assist with SSL certificate management and renewals.

- Handle user onboarding/offboarding, software installation,



access management, and IT asset management.

- Host and maintain websites on IIS/Apache servers.

- Manage data backups and ensure recovery readiness.

- Perform network monitoring to proactively identify and resolve issues.

- Maintain IT documentation, inventory records, and support ticket logs.

- Escalate complex/unresolved issues to L2/L3 teams as required.

Requirements

Required Skills & Experience

- 2–3 years of hands-on experience in an IT technical support / infrastructure support role.

- Solid working knowledge of Windows, Linux, and macOS troubleshooting.

- Practical experience with Active Directory and Group Policy (GPO).

- Experience with Microsoft 365/O365 administration.

- Basic to intermediate networking knowledge (LAN, Wi-Fi, routers, switches).

- Experience supporting CCTV systems and general IT security setups.

- Familiarity with SSL certificate installation/renewal.

- Exposure to IIS/Apache web hosting.

- Experience with backup management and network monitoring tools.

- Prior experience in a manufacturing unit or small/mid-sized company IT setup preferred.

Desired Attributes

- Strong troubleshooting and problem-solving ability.

- Good communication and customer-service orientation.

- Ability to manage multiple tickets/priorities independently.

- Willingness to be hands-on across hardware, software, and network tasks.

Benefits

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📌 Tech Support Engineer (Vadodara)
🏢 Rigel Networks
📍 Vadodara