17 Sep
|
EarlySalary Services
|
Pune
17 Sep
EarlySalary Services
Pune
Core Responsibilities
- Manage day to day activities of the team and their performance.
- Monitoring calls and guide Tele-callers to achieve and improve on the performance & delegating task to team members.
- Set goals and handle tele-callers by coaching on sound Collection practices, role plays and provides regular feedback to tele-callers.
- Ensure team meets daily Collection target.
- Preparing Roster, shrinkage and attrition calculation, Agent report etc.
- Motivating the team to achieve team and organizational goals.
- Developing and implementing a timeline to achieve targets.
- Conducting/ facilitating training of team members to maximize their potential.
- Conducting weekly performance review.
- Creating a pleasant working setting that inspires the team.
Academic Qualifications
- Graduation
📌 Team Leader- Tele Collections (Pune)
🏢 EarlySalary Services
📍 Pune