A1 to A3

- Average PMI (last 6 months)/PMS rating 3 and above
- 2 years in current role
- No Warning Letter issued in the past 6 months
- E-learning mandatory courses certified wherever applicable

Responsibilities

The profile of the Team Leaders should be as follows:
1. Must be a Graduate with a UGC/AICTE approved Bachelor’s degree
2. Able to speak, read and write in English & Hindi or regional language.
3. Able to communicate confidently and politely with positive English speaking and writing skills.
4. Experience of at least 3 years wherein at least 1 year in a BFSI process Call Centre. For the dedicated team leader for Email, Webchat and Social media one-year experience in relevant process email/social media.
5. Experience in coaching and developing skills of people
6. Able to drive sales/cross sales/upselling of products and services within the teams.
7. Effective problem-solving and decision-making skills, detailed knowledge of bank products, USP, comparison to competitors etc.
8. Team leaders must have versant test score of 4 and above with typing test with speed of 25-30 words per minute and 85% accuracy. For the Team leader recruited for Email, Webchat and social media process, written versant test needs to be conducted with score of 60 and above and English speaking versant score of at least 5 is required.





Note - Capable resources will be proposed through Internal Job Posting for Support Roles

Qualifications

Graduation Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities.

With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

📌 Team Leader (Pune)
🏢 Digitide Solutions
📍 Pune