Responsibilities

- Collections Strategy: Develop and execute a comprehensive strategy aligned with the companys business goals and regulatory requirements.

- Collections Strategy: Continuously assess and refine approaches including field collections and outbound collections calling to optimize results.

- Team Leadership: Lead and monitor Area Collection Managers including collection coordinators feet on street (FOS) collection teams.

- Team Leadership: Provide guidance, training, and performance feedback to enhance collection skills and knowledge.

- Performance Monitoring: Set and manage collection targets for the team, ensuring that targets are met or exceeded.

- Performance Monitoring: Implement performance measurement and incentive programs to drive results.

- Quality Assurance: Implement quality control measures to maintain accurate and ethical collection practices.

- Quality Assurance: Conduct regular audits of collection activities, documentation, customer interaction

- Collaboration with Field Collection:



Collaborate with Field collection team to ensure seamless coordination between field and non-field collection teams.

- Collaboration with Field Collection: Provide support and resources to optimize field collection activities.

- Compliance and Regulations: Ensure that the collection teams adhere to all relevant laws, regulations, and internal policies.

- Compliance and Regulations: Stay updated on changes in collection laws and industry best practices.

- Compliance and Regulations: Ensuring that code of conduct RBI guidelines on collections to be practised

Experience

- 5-7 years

Job Type

Full time

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Team Leader- Collections - Bengaluru
🏢 Indbank Global Support Services
📍 Bengaluru