We are looking for an experienced Team Leader – Call Centre to manage and motivate a team of call centre executives and drive overall team performance.
Key Responsibilities
- Handle and monitor day-to-day activities of the call centre team.
- Achieve daily, weekly, and monthly team targets.
- Monitor calls, productivity, quality, and customer service.
- Guide, coach, and motivate team members to improve performance.
- Handle customer escalations and resolve issues effectively.
- Track attendance, performance, and team discipline.
- Prepare and share regular performance/MIS reports.
- Ensure adherence to company processes and service standards.
Skills Required
- Good communication and interpersonal skills.
- Robust team-handling and leadership abilities.
- Target-oriented and good problem-solving skills.
- Basic knowledge of MS Excel/MIS.
- Prior experience in Call Centre/BPO/Customer Service will be preferred.
Interested candidates can apply with their updated CV. Pay: ₹18,000.00 - ₹21,500.00 per month
Benefits
- Provident Fund
Work Location: In person
📌 Team Leader - Call Centre (Sahibzada Ajit Singh Nagar)
🏢 Connect Broadband
📍 Sahibzada Ajit Singh Nagar
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