– Team Lead (Customer Support / Technical Support)

Position: Team Lead

Location: Hyderabad

CTC: Up to ₹7 LPA

Shift: Rotational Night Shifts

Eligibility: Graduates & Undergraduates

Joining: Immediate Joiners Preferred

Role Overview

We are looking for an experienced Team Lead with a strong background in Customer Support or Technical Support. The ideal candidate should have on-paper Team Lead experience, excellent communication skills, and the ability to manage teams in a fast-paced environment while driving performance and customer satisfaction.

Key Responsibilities

- Lead, mentor, and manage a team of customer support/technical support executives. - Monitor team performance against KPIs such as CSAT, AHT, Productivity, Quality, and SLA adherence. - Conduct regular coaching sessions, performance reviews, and feedback discussions. - Handle client and customer escalations effectively and ensure timely resolution. - Drive team engagement, motivation, and continuous improvement initiatives.



- Prepare and publish performance reports and dashboards. - Collaborate with cross-functional teams to achieve operational objectives. - Ensure adherence to company policies, processes, and quality standards.

Requirements

- Minimum experience in a Team Lead role (on papers mandatory). - Strong experience in Customer Support or Technical Support operations. - Excellent verbal and written communication skills. - Strong people management, coaching, and leadership skills. - Ability to work in rotational night shifts. - Immediate joiners will be preferred.

What We Offer

- Competitive salary up to ₹7 LPA. - Opportunity to work with a leading organization. - Career growth and leadership exposure. - Dynamic and collaborative work setting.

Interested candidates can apply by contacting:

Neha Mamidi

(phone hidden)

[email protected]

📌 Team Lead (Hyderabad)
🏢 TP
📍 Hyderabad