Role Summary:

Lead and mentor the visa operations team (agents & executives) handling Singapore visa cases, ensuring efficient process flow, high accuracy, and excellent agent performance.

Key Responsibilities:

- Train, coach, and support B2B agents (both local & outstation) on Singapore visa requirements & processes

- Monitor document submission, followups, and ensure timely collections

- Ensure all updates (submission, collection, reference numbers) are entered realtime into tracking system (e.g., AVS)

- Oversee Billing, Voucher Clearances, and relevant admin (CRs etc.)

- Maintain quality standards: accuracy, SLA adherence, customer (agent) satisfaction

Required Skills & Qualities:

- Solid leadership and coaching ability

- Deep understanding of Singapore visa process/documentation

- Excellent communication skills (verbal & written)

- Organized, detailoriented, able to manage multiple agents/projects

- Ability to work under deadlines and ensure high accuracy

📌 Team Coach- Singapore Visa (Mumbai)
🏢 Atlas Tours & Travels
📍 Mumbai