TCOE Delivery Manager (Banking Quality Engineering & Testing Services) /n About QualityKiosk Technologies /n QualityKiosk Technologies is a globally recognized leader in Quality Engineering and Digital /n Transformation, ranked among the world's largest independent QE firms. With a workforce of 4,000+ /n professionals, we partner with 300+ global enterprises across 25+ countries, delivering mission-critical /n quality solutions across Banking, Financial Services, Insurance, Telecom, Retail, E-commerce, /n Automotive, and Government sectors. Our deep-rooted expertise in BFSI is demonstrated through /n engagements with leading institutions such as HDFC Bank, ICICI Bank, SBI, Kotak Bank, DBS, Citibank, /n Commercial Bank of Dubai, RAK Bank, FAB, ADCB, Saudi Awwal Bank, Bank of the Philippine Islands, /n Prudential, Manulife, AIA, and CRISIL, alongside marquee global enterprises like Reliance Industries, /n Vodafone, Tata Group, Toyota, and Government entities including NPCI, GSTN, and UAE Ministry of /n Finance. /n Trusted by over 50 Fortune 100 companies in India and 18 global Fortune 500 enterprises, and /n recognized by leading analyst firms such as Gartner, Forrester, and Everest Group, QualityKiosk operates /n at the intersection of scale, technology, and domain-led innovation.

We drive large-scale digital /n transformation programs with a sharp focus on AI-led quality engineering, automation, customer /n experience, and resilience, enabling enterprises to deliver seamless, secure, and high-performing digital /n ecosystems globally /n Role Overview /n We are seeking an experienced TCOE (Testing Center of Excellence) Delivery Manager with deep /n expertise in Banking Technology, Core Banking Platforms, Payments, Microfinance Systems, Test /n Management, and Large-Scale Quality Engineering Programs. /n The ideal candidate will possess strong leadership capabilities, extensive banking domain knowledge, and /n proven experience managing end-to-end testing engagements across complex transformation initiatives. /n The role requires ownership of delivery governance, stakeholder management, testing strategy, quality /n assurance, risk management, and overall delivery accountability across multiple banking programs. /n This position will play a critical role in partnering with business, technology, and operations teams to ensure /n successful delivery of enterprise-wide testing and quality engineering initiatives. /n Ideal Candidate Profile /n A highly accomplished Testing and Quality Engineering leader with: /n /n

- 15+ years of overall experience in Software Testing and Quality Engineering.

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- 10+ years of Banking Domain experience.

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- 6-9 years of experience across Core Banking, Payments, and Microfinance platforms.

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- Strong background in Test Management and TCOE governance.

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- Proven success managing large-scale banking transformation programs.

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- Extensive experience leading geographically distributed testing teams and stakeholder groups.

/n /n Key Responsibilities /n TCOE Governance & Delivery Management /n • Own end-to-end delivery accountability for testing engagements and quality engineering /n initiatives. /n /n

- Drive Testing Center of Excellence (TCOE) governance across programs and portfolios.

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- Define testing strategy, governance frameworks, quality processes, and delivery standards.

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- Ensure successful planning,



execution, monitoring, and closure of testing programs.

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- Establish quality metrics, governance dashboards, and executive-level reporting mechanisms.

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- Ensure alignment of testing activities with business objectives and regulatory expectations.

/n /n Delivery Leadership /n • Manage large-scale testing programs covering Core Banking, Payments, Mobile Banking, Digital /n Banking, and Microfinance solutions. /n /n

- Lead SIT, UAT, Regression, Integration, and End-to-End testing initiatives.

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- Drive defect governance, quality assurance, and risk management practices.

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- Monitor delivery performance, quality metrics, release readiness, and program health.

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- Ensure timely delivery while maintaining quality and compliance standards.

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- Take complete ownership and accountability for delivery outcomes.

/n /n Stakeholder Management /n • Build strong partnerships with Business, Technology, Program Management, Vendor, and /n Operations teams. /n /n

- Manage multiple senior stakeholder groups across banking and technology functions.

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- Present testing status, risks, mitigation plans, and quality insights to senior leadership.

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- Drive decision-making through effective communication and governance forums.

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- Act as the primary point of contact for all testing and quality-related matters.

/n /n Banking Quality Assurance /n /n

- Provide strategic guidance on banking testing methodologies and quality frameworks.

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- Review business processes, customer journeys, and regulatory requirements.

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- Ensure testing coverage across:

/n /n o Core Banking /n o Payments /n o Microfinance /n o Digital Banking /n o Regulatory and Compliance Requirements /n • Lead risk assessments and quality reviews throughout the program lifecycle. /n Test Management & Governance /n • Define test strategies, test plans, estimations, schedules, and resource allocations. /n https://qualitykiosk.com/ /n /n

- Drive defect management lifecycle and test execution governance.

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- Oversee test environment management and release planning activities.

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- Monitor quality metrics and testing effectiveness.

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- Implement continuous improvement initiatives across testing processes.

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- Establish best practices across delivery teams.

/n /n Leadership & Team Management /n /n

- Lead and mentor Test Managers, Test Leads, Business Test Teams, and Quality Engineers.

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- Build high-performance testing teams and quality-driven culture.

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- Conduct delivery reviews, coaching sessions, and capability-building initiatives.

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- Guide teams on process improvements, governance compliance, and delivery excellence.

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- Foster collaboration across Business, Development, QA, DevOps, and Vendor teams.

/n /n Required Skills /n Experience /n /n

- 15+ years of overall Testing and Quality Engineering experience.

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- 10-12 years of Banking Domain experience.

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- 6-9 years of Core Banking, Payments, or Microfinance experience.

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- Proven experience managing enterprise-scale testing engagements.

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- Solid background in Banking IT transformation programs.

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- Demonstrated success leading Testing Center of Excellence (TCOE) functions.

/n /n Banking Domain Expertise /n Strong understanding of: /n /n

- Indian Banking IT Landscape

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- Core Banking Systems

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- Payments & Transaction Banking

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- Digital Banking Platforms

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- Microfinance Solutions

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- Retail Banking

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- Corporate Banking

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- Regulatory & Compliance Testing

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- End-to-End Banking Journeys

/n /n Testing & Quality Engineering /n Strong expertise in: /n /n

- Test Management

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- Quality Engineering

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- Test Strategy & Planning

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- Defect Management

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- Risk-Based Testing

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- Governance & Reporting

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- Release Management

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- UAT Management

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- Integration Testing

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- End-to-End Testing

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- Quality Metrics & KPIs

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- TCOE Operations

/n /n Tools & Technologies /n Robust hands-on experience with: /n /n

- Jira

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- Xray

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- Test Management Tools

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- Defect Tracking Systems

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- Reporting & Dashboarding Tools

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- SQL (Preferred)

/n /n Stakeholder Management /n Proven expertise in: /n /n

- Multi-Stakeholder Management

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- Executive Governance Reviews

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- Client Engagement

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- Program Steering Committees

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- Vendor Coordination

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- Cross-Functional Team Leadership

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- Escalation Management

/n /n Delivery & Governance /n Strong experience with: /n /n

- Program Delivery Management

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- TCOE Governance

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- Quality Governance

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- Risk Management

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- Resource Planning

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- Capacity Planning

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- Delivery Assurance

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- Program Reporting

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- Quality Reviews

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- Continuous Improvement Initiatives

/n /n Preferred Skills /n /n

- Experience managing large BFSI transformation programs.

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- Exposure to Digital Banking modernization initiatives.

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- Experience working with multiple banking products and channels.

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- Understanding of Agile delivery methodologies.

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- Exposure to Automation Testing and Quality Engineering transformation programs.

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- Experience handling offshore and distributed delivery teams.

/n /n Soft Skills /n /n

- Excellent communication and leadership skills.

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- Strong stakeholder and relationship management capabilities.

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- Exceptional analytical and problem-solving abilities.

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- Executive presentation and reporting skills.

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- High level of accountability and ownership.

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- Strong decision-making and governance capabilities.

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- Ability to influence senior business and technology leaders.

/n /n Preferred Domain /n Banking | Core Banking | Payments | Microfinance | Digital Banking | Retail Banking | Corporate /n Banking | Financial Services /n Mandatory Screening Criteria /n 15+ Years Overall Experience /n 10-12 Years Banking Domain Experience /n 6-9 Years Core Banking / Payments / Microfinance Experience /n Strong Understanding of Indian Banking IT Landscape /n 10+ Years Test Management Experience /n 5-7 Years Stakeholder Management Experience /n 4-6 Years Jira Defect Management Experience /n TCOE Governance & Delivery Management Experience /n Solid Executive Stakeholder Management Skills /n Overall Delivery Ownership & Accountability Experience /n Large Banking Transformation Program Experience

📌 TCOE Manager (Mumbai)
🏢 QualityKiosk Technologies
📍 Mumbai