This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Key Responsibilities Processes Role Responsibilities - Client Data & Fees Management Ensure consistent delivery of high-quality services by meeting or exceeding customer expectations, in line with defined Service Level Agreements (SLAs), accuracy standards, and sound business judgment. Operational Management & Processing • Receive and monitor instructions via systems (e.g., SSTM) and act on them with appropriate prioritization. • Monitor and process all team activities as per daily checklists and country-agreed standards, ensuring adherence to turnaround times (DOI/SLA). • Ensure all necessary approvals and valid instructions are in place for account creation, modification, closure, and manual revenue reversals. Client Data & Static Maintenance • Maintain and update Standing Instruction trackers, including email recipient lists, auto-debit lists, and manual handling records.



• Perform daily monitoring of audit confirmations and account searches. • Ensure accurate and timely updates to client data and system records. Fees Management & Financial Operations • Monitor receipt of fees, oversee manual tracking of auto-debits, and ensure proper application in relevant systems. • Prepare outstanding bills (fortnightly or as per DOI) and share with CPC or relevant stakeholders. • Prepare and post entries for payments to spokes, third-party agents, and reimbursements as per DOI. • Ensure timely creation of all OPE charges in the system before month-end. • Perform variance analysis and reconciliations to ensure accuracy of financial records. Reporting & Invoice Management • Prepare and dispatch reports and invoices in line with DOI/SLA requirements. • Amend or revise invoices/reports based on investigations or instructions from CPC or authorized stakeholders and regenerate them in t

📌 Manager- FSS Ops Utilities (Chennai)
🏢 Standard Chartered Bank
📍 Chennai