Location: Kolkata
Mode: Work from Office
CTC: 3,50,000 - 4,00,000
Key Responsibilities
Lead, manage, and monitor the day-to-day performance of the telecalling team. Allocate calling tasks and ensure achievement of daily, weekly, and monthly targets. Monitor calls, follow-ups, conversions, registrations, and overall team productivity. Conduct regular call audits and provide feedback/coaching to improve call quality. Train recent team members on calling processes, scripts, CRM usage, and communication standards. Handle escalations and support the team in resolving customer/doctor queries. Prepare and maintain daily/weekly MIS and performance reports. Required Experience
2–5 years of experience in telecalling/team handling, preferably in healthcare, doctor engagement,



customer engagement, lead generation, or similar processes. Hands-on experience in outbound calling, follow-ups, lead management, conversion, database management, and team performance tracking. Prior experience managing a team of telecalling is mandatory. Key Skills
Bilingual communication skills are mandatory (Tamil, Telegu, Kannada, Malayalam (preferred)) Excellent verbal communication and interpersonal skills. Target-oriented and result-driven approach. Good convincing, negotiation, and objection-handling skills.

📌 Team lead outbound calling (West Bengal)
🏢 CLIRNET
📍 West Bengal