NTo adhere to quality standards, regulatory requirements and company policies.
N. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
NTo work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
N. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
N. To ensure positive customer experience and CSAT through First Call Resolution, minimum rejected resolutions / reopen Cases and mitigating security threats.
NTo offer advanced technical support, troubleshooting and doing root cause analysis to ensure positive customer feedback.