Application Support Engineer / Senior Application Support Engineer

Location: Jaipur

Experience: 2-7 Years

Positions: Multiple

Role Overview

We are looking for Application Support Engineers and Senior Application Support Engineers to provide L2/L3 production support, incident management, troubleshooting, root cause analysis, and operational support for business-critical applications. The ideal candidate should have experience in application monitoring, ticket management, stakeholder communication, and ensuring SLA compliance.

Key Responsibilities

- Monitor application health and system performance.
- Troubleshoot and resolve production incidents within defined SLAs.
- Perform root cause analysis (RCA) and implement preventive measures.
- Manage incidents, service requests, problems, and change records.
- Coordinate with Development, Infrastructure, Database, and Business teams.
- Maintain support documentation, SOPs, knowledge base articles, and runbooks.
- Support application availability, stability, and business continuity.
- Drive service improvements, automation, and operational excellence initiatives.
- Participate in major incident management and on-call support activities.

Required Skills (Any One or More Technologies)

Java Support

- Java, J2EE, JavaScript,



ReactJS, TypeScript
- REST APIs
- SQL fundamentals
- Production Support & Incident Management

.NET / SharePoint Support
- ASP.NET, C#
- SharePoint Online/On-Premises
- Microsoft 365 Ecosystem
- PowerShell Basics
- Application Troubleshooting

Database Support
- MS SQL Server / MySQL / Oracle / PostgreSQL
- SQL Query Writing
- Stored Procedures, Functions & Triggers
- Database Monitoring & Troubleshooting

Python / PHP / Spring Boot Support
- Production Support Experience
- API Troubleshooting
- Log Analysis & Monitoring Tools
- Application Performance Monitoring

ITSM Skills
- Incident Management
- Problem Management
- Change Management
- SLA Management
- Root Cause Analysis (RCA)

Preferred Skills
- ITIL Foundation Certification
- Experience with Monitoring Tools
- Exposure to Cloud Platforms (Azure/AWS)
- Automation and Scripting Knowledge

Soft Skills
- Solid Communication & Stakeholder Management
- Customer-Centric Approach
- Analytical & Problem-Solving Skills
- Documentation & Knowledge Management

Experience Range:

- Application Support Engineer: 2-4 Years
- Senior Application Support Engineer: 5-7 Years

Location: Jaipur

📌 Support Engineer @IndiafirstLife Location: Mansarovar-Jaipur
🏢 IndiaFirst Life
📍 Jaipur