Quickit is a fast-growing, on-demand home services startup based in Lucknow. We provide premium, instant household help—including home cleaning, cooking, and car wash services—directly to residential societies. We are looking for a highly driven Supply & Operations Manager to ensure our service partners deliver a flawless, on-time experience every single day.
What You Will Do
- Daily Dispatch & Tracking:
Manage live partner allocations within tight 3–5 km micro-clusters to ensure maximum efficiency and eliminate travel delays.
- Morning Roll Call:
Verify all scheduled partners are online, active, and ready for peak morning booking slots.
- SLA Enforcement:
Enforce our strict "15-Minute Rule." If a partner isn't moving 15 minutes before a booking, you will intervene, troubleshoot, or reroute immediately.
- Ground Support:
Act as the first line of defense for partner escalations, vehicle breakdowns, or customer navigation issues.
- Performance Monitoring:
Use our daily Google Sheets dashboards to track fulfillment rates, active hours, and partner utilization metrics.
What We Are Looking For
- Deep familiarity with Lucknow’s geography, routes, and major residential societies.
- High energy and the ability to think on your feet during high-pressure peak hours.
- Strong analytical mindset; comfortable using spreadsheets and live dashboards to make quick dispatch decisions.
- Excellent street-smart communication skills to manage and motivate service partners firmly but fairly.
- (Optional)
Prior experience in logistics, hyper-local delivery, or fleet management is a huge plus.
What We Offer
- Competitive base salary plus performance bonuses tied directly to on-time arrival and fulfillment rates.
- The unique chance to be a core, early team member shaping city operations from the ground up.