Role Overview

We are looking for a detail-oriented and proactive Student Support and Operations Executive to manage post-admission student support and daily operational activities. The role involves communicating with enrolled students, maintaining accurate records, coordinating documentation, tracking fee payments, and ensuring a smooth student experience throughout their academic journey.

Key Responsibilities

- Serve as the primary point of contact for enrolled students and address their queries promptly.

- Support students throughout onboarding, documentation, fee payment, and university-related processes.

- Maintain and regularly update student information in the CRM and operational trackers.

- Collect, verify, organize, and follow up on pending student documents.

- Track fee payments and coordinate with students regarding pending dues and deadlines.

- Prepare and maintain daily, weekly, and monthly MIS reports.

- Coordinate with universities and internal teams to ensure timely resolution of student concerns.

- Communicate important updates, schedules, deadlines, and process requirements to students.

- Identify discrepancies in student records and ensure accurate data management.

- Escalate unresolved or sensitive concerns to the appropriate team or reporting manager.

- Collect student feedback and help improve support and operational processes.

- Ensure all student information is handled accurately and confidentially.

Requirements

- Bachelor’s degree in any discipline.





- Strong verbal and written communication skills in English and Hindi.

- Proficiency in Microsoft Excel, Google Sheets, and basic office applications.

- Strong organizational, documentation, and follow-up skills.

- Ability to manage multiple students and tasks while meeting deadlines.

- Patient, professional, and solution-oriented approach to student interactions.

- High attention to detail and accuracy in maintaining records.

- Prior experience in EdTech, education counselling, student support, customer service, or operations is preferred.

- Fresh graduates with strong communication and operational skills may also apply.

Preferred Skills

- Experience working with CRM or student management systems.

- Knowledge of admissions and post-sales processes.

- Ability to prepare reports and manage large datasets.

- Robust coordination and problem-solving abilities.

What We Offer

- Practical exposure to student success and EdTech operations.

- Opportunity to work with leading universities and education partners.

- Supportive and collaborative work environment.

- Learning and professional growth opportunities.

- Ownership of meaningful student-facing and operational responsibilities.

Pay: ₹20,000.00 - ₹30,000.00 per month

Ability to commute/relocate

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s)

- Did you read the carefully?

Education

- Bachelor's (Required)

Experience

- Student support: 1 year (Required)

Work Location: In person

📌 Student Support and Operations Executive (Gurugram)
🏢 Acredge Landworks
📍 Gurugram