Company Description Sports & Management Research Institute (SMRI) is a premier sports education and research organization dedicated to building strong and sustainable sports ecosystems. With a focus on areas such as Sports Management, Sports Engineering, Sports Science, Sports Coaching, and Sports Culture, SMRI provides world-class education, training, consultancy, and advocacy in sports. Guided by the vision of “Making India a Sports Superpower,” SMRI supports learners and organizations in India and internationally to excel in the sports industry.

The institute views sports as a fast-growing, sustainable sector that creates employment, revenue, and social impact, transforming lives and economies. SMRI emphasizes developing well-trained sports professionals who can drive engagement, empowerment, and growth through sports.

Role Description The Student Support Executive is a full-time, on-site role based at SMRI’s Kochi campus. This role involves serving as a primary point of contact for students, responding to inquiries, guiding learners through admission processes, course selection, and academic requirements, and ensuring a positive student experience.

The Student Support

Executive will coordinate orientation and student engagement activities, maintain accurate student records, and assist with scheduling classes, examinations, and events. Daily responsibilities include handling phone, email, and in-person queries, resolving issues in a timely and respectful manner, liaising with faculty and administration, and supporting communication related to academic updates, policies, and student services. The role also includes contributing feedback to improve support processes and assisting with outreach initiatives to strengthen student retention and satisfaction.

Qualifications





- Candidates should possess strong student-facing skills, including active listening, empathy, and a service-oriented approach to resolving queries and concerns.
- Candidates should possess communication skills such as clear spoken and written English, qualified email etiquette, and the ability to explain procedures and policies accurately.
- Candidates should possess organizational and administrative skills, including data entry, record management, scheduling, and basic documentation handling.
- Candidates should possess coordination and teamwork skills to collaborate effectively with faculty, counselors, and administrative staff in supporting students’ academic journey.
- Candidates should possess basic digital and office skills, including familiarity with office productivity tools (e.g., word processing, spreadsheets, email clients) and student information systems or CRM tools.
- Relevant qualifications such as a bachelor’s degree in any discipline (education, management, social sciences, or related fields preferred) and prior experience in student services, customer support, or counseling will be beneficial.
- Additional skills such as problem-solving, attention to detail, cultural sensitivity, and an interest in sports and education will be advantageous for this role.

Eligibility Criteria Please apply only if you meet all of the following requirements:
- Female candidate
- Currently based in Kochi / Ernakulam
- Available for a full-time, on-site position in Kochi

4.Good communication skills in English &Malayalam;

Candidates who do not meet the above criteria are requested not to apply.

Only shortlisted candidates who meet the eligibility requirements will be contacted.

How to Apply

Interested candidates can apply by sending their updated CV to [email protected]

📌 Student Support Executive (Kochi)
🏢 Sports u0026 Management Research Institute (SMRI)
📍 Kochi