: Student Affairs Officer

Department: Academics

Reports To: Academic Director

Employment Type / Location: Full-time / Kozhikode, Kerala

About AIMER Business School

At AIMER Business School, we are committed to redefining management education through innovation, experiential learning, industry integration, and learner-centric pedagogy. We aim to develop future-ready business leaders by combining academic excellence with real-world exposure.

Role Overview The Student Affairs Officer will be responsible for creating a positive, supportive, and engaging student experience across the campus. The role will act as a key link between students, faculty, academic leadership, parents, and other institutional teams, with a strong focus on student wellbeing, engagement, behaviour, grievance handling, and overall student development. The ideal candidate should have a background in Psychology, Counselling Psychology, or a closely related field, along with 3–5 years of experience in student affairs, counselling, education, youth development, student support, or a similar environment.

Key Responsibilities

Student Support & Wellbeing

- Serve as a first point of contact for students requiring support on personal, behavioural, emotional, or campus-related concerns.
- Build strong relationships with students and create an approachable and supportive environment.
- Identify students who may require additional support and coordinate appropriate interventions with qualified counsellors or relevant professionals.
- Conduct regular student check-ins and follow up on identified concerns until appropriate closure.
- Maintain appropriate confidentiality and professional boundaries while handling sensitive student matters.

Student Engagement & Development

- Plan and coordinate student engagement initiatives, clubs, activities, events, and campus-life programs.
- Encourage student participation in leadership, cultural, social, and developmental activities.
- Support student-led clubs, committees, competitions, and initiatives.
- Work with faculty and academic teams to promote holistic student development beyond the classroom.
- Support orientation, induction, transition, and student engagement programs.

Grievance Handling & Student Relations

- Act as a point of contact for student grievances and concerns, ensuring they are documented, addressed, and escalated appropriately.
- Coordinate with academic, administrative, hostel, transport,



security, and other teams to resolve student-related issues.
- Handle difficult student situations with empathy, maturity, and sound judgement.
- Support disciplinary processes in line with institutional policies and maintain appropriate records.
- Coordinate with parents/guardians when required and support constructive communication between students and the institution.

Student Monitoring & Records

- Monitor student attendance, participation, conduct, and engagement indicators to identify emerging concerns.
- Maintain accurate records of student cases, interventions, grievances, activities, and follow-ups.
- Prepare periodic student affairs reports and highlight key trends, concerns, and action points to academic leadership.
- Track cases and interventions to ensure timely follow-up and appropriate closure.

Coordination & Institutional Support

- Collaborate closely with Academic Coordinators, Faculty, Academic Coaches, and other departments on student-related matters.
- Support institutional events, orientations, workshops, awareness sessions, and student development initiatives.
- Assist in implementing student policies, code of conduct, campus discipline, and wellbeing initiatives.
- Contribute to creating a safe, inclusive, respectful, and learner-centric campus environment.

Key Qualifications & Skills

- Education: Master's degree in Psychology, Counselling Psychology, Applied Psychology, Social Work, Education, or a relevant field. A Psychology background is strongly preferred.
- Experience: 3–5 years of relevant experience in student affairs, counselling, higher education, school/college administration, youth development, student support, or a similar role.
- Experience working directly with young adults/students in an educational or institutional environment is preferred.
- Strong interpersonal skills, emotional maturity, empathy, and the ability to handle sensitive situations professionally.
- Good communication and conflict-resolution skills,



with the ability to interact effectively with students, parents, faculty, and management.
- Ability to maintain confidentiality and exercise sound judgement in student-related matters.

Preferred Skills

- Student counselling and active listening skills.
- Robust student engagement and relationship-management skills.
- Conflict resolution, mediation, and problem-solving ability.
- Good documentation, reporting, and case follow-up skills.
- Ability to organise student events, workshops, and engagement activities.
- Comfort with digital tools, MS Office, LMS/student information systems, and basic reporting.
- Calm, approachable, empathetic, and professional approach to student interactions.

Key Performance Indicators (KPIs)

- Student engagement and satisfaction levels.
- Timeliness and quality of grievance/case resolution and follow-up.
- Student participation in clubs, events, and development initiatives.
- Effectiveness of student support and intervention processes.
- Quality and timeliness of student affairs records and reports.
- Parent/student feedback on support and communication.
- Contribution to a positive, inclusive, and supportive campus environment.

Why Join Us?

At AIMER Business School, you will have the opportunity to:

- Drive Impact: Play a key role in shaping the student experience and creating meaningful opportunities for learners.
- Innovative Work Environment: Work with technology-enabled, learner-centric systems in an innovative and growth oriented team.
- Leadership & Ownership: Take ownership of student affairs initiatives and contribute directly to institutional development.
- Collaborative Culture: Work with a dynamic, collaborative, and inclusive team where student wellbeing and development are valued.

Benefits & Perks

- Competitive Salary & Performance Bonuses: Competitive compensation with performance-based recognition.
- Work-Life Balance: Flexible 5-day work week system designed to support professional and personal wellbeing.
- Paid Time Off: Vacation, sick leave, casual leave, annual leave and holidays.
- Appraisals & Salary Increments: Regular performance reviews with opportunities for growth based on performance.
- Training & Development: Access to internal and external learning and professional development opportunities.
- Dynamic, Inclusive Culture: A supportive setting committed to making a difference in education.

📌 Student Affairs Officer (Kozhikode)
🏢 AIMER Business School
📍 Kozhikode