Job Title: Customer Service / Assistant Store Manager / Store Manager

Location: Pune, Thane, Nashik, Navi Mumbai, Nagpur.

Department: Store Operations

Function: Retail Operations & Customer Experience

Employment Type: Full-Time

Industry: Health & Wellness / Healthcare Services

Role Overview

As an Assistant Store Manager/ Store Manager you will be responsible for supporting the smooth functioning of the Experience Center while managing customer engagement, team productivity, sales performance, and operational excellence. The ideal candidate should have experience in retail, wellness, healthcare, hospitality, or other customer-facing environments, along with strong people-management and communication skills.

Key Responsibilities

1. Customer Experience & Engagement

- Deliver an excellent customer experience throughout the consultation and treatment journey.
- Handle customer queries, escalations, follow-ups, and retention activities.
- Manage calls, WhatsApp, CRM communication, missed leads, and no-shows.
- Drive customer satisfaction, repeat visits, and conversions.

1. Store Operations & Team Management

- Manage daily Experience Center operations, hygiene, appointments, and walk-ins.
- Lead, coach, and monitor the performance of Client Servicing Consultants and support staff.
- Manage rosters, discipline, productivity, and SOP adherence.
- Coordinate with doctors and internal teams for smooth operations.

1. Business & Sales

- Support achievement of store revenue and business targets.




- Drive footfall, conversions, retention, and upselling opportunities.
- Track key performance metrics and take corrective actions.
- Support local marketing and customer engagement initiatives

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1. Reporting, CRM & Inventory

- Maintain daily MIS, CRM updates, and customer follow-up records.
- Monitor inventory and ensure timely replenishment.
- Track store performance and share regular updates with the Store / Cluster Manager.

Education

- Graduate in any discipline Mandatory

Experience

- 2-6 years of overall experience in retail, wellness, healthcare, hospitality, or a customer-facing business.
- Minimum 1 years of team-handling experience is preferred.

Required Skills

- Solid verbal and written communication skills.
- Excellent customer service and relationship-management skills.
- Strong people-management and team-leadership abilities.
- Comfortable handling sales targets and business metrics.
- Valuable understanding of customer conversion and retention.
- Comfortable using CRM systems, MS Excel / Google Sheets, and daily MIS reporting.
- Strong organizational and multitasking abilities.
- Ability to handle customer escalations calmly and professionally.
- High ownership, accountability, and problem-solving mindset.
- Proactive approach with a strong focus on execution and results.

If interested then please share your resume on this Mail id- [email protected] You can also call me (phone hidden) (Poornima)

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