Job DescriptionTCS hiring
NRole: Service desk Manager
NLocation: Bangalore
NExperience: 10+
NMust Have:
N
- n
- IT IS Service Desk N
- Leadershipn
- Communciation N
- Client Handling Skills N
- Team Skillsn
- Employee Relationship Skills N
- Manage Attritionn
- Convincing Skills N
- Speaking with numbers N
- PI Skillsn
nOversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues.
NAct as escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization.