Job Description
Job Title: Customer Success Associate
nLocation: Bangalore
nExperience: 3–4 years
nIndustry: Fintech / E-commerce / Payments
nResponsibilities :
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- Own end-to-end client onboarding, customer support, and relationship management activities.n
- Manage multi-channel customer support operations (email, chat, and phone) while ensuring SLA adherence.n
- Handle client onboarding processes and provide technical support related to CRM platforms.n
- Lead, mentor, and manage support agents along with day-to-day support operations.n
- Resolve customer escalations in a timely and effective manner to ensure high customer satisfaction.n
- Track, analyze, and report support metrics to identify areas of improvement and optimize processes.n
- Collaborate closely with product and technology teams to resolve issues and enhance overall customer experience.n
nRequirements :
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- 3–4+ years of experience in customer support, client success, or operations roles.n
- Hands-on experience in client onboarding and technical support for CRM platforms.n
- Experience managing support teams and defining support processes.n
- Solid analytical, reporting, and problem-solving skills.n
- Excellent verbal and written communication skills.n
- Prior experience in fintech, BNPL, or SaaS environments is preferred.n
- Startup experience is a plus.n
- Prior experience supporting UK/US time zones is highly preferred.n