Direct Responsibilities

- Responsible for efficient resolution of issues to minimize impact to clients and internal users including liaising team members, management, vendors, other internal IT teams.
- Perform activities related to implementation and rollout for upgrades of existing services.
- Pro-actively coverage in the "Follow the Sun" support model: perform regular checks and handover to other support teams in Singapore and New York.
- Pro-actively manage the capacity of production applications
- Plan and implement application releases, load tests and configuration changes
- Customize production tools (monitoring, batch scheduling, backups etc.)
- Provide feedback and propose solutions to management on performance, capacity
- monitor, manage, and improve availability and performance of the production environments (from presentation and application layers to middleware and databases)

Technical & Behavioral Competencies

- System administration – Strong knowledge on Linux/Unix systems with ability to tune




- Operating systems for optimum performance. Good knowledge on windows
- Strong all-around IT background and proven experience in electronic trading markets on similar environments.
- Scripting (Python, PERL, Shell, SQL....) and development skills for administration, monitoring and support tools.
- Databases – exposure to or skills in SQL Server and Oracle
- ECN connectivity
- Positive network and firewall infrastructure understanding.
- Good understanding of multicast messaging (ideally in a Tibco Rendezvous environment).
- Ability to analyze network captures
- Knowledge of Capital Markets business and environments is essential
- DEVOPS tools like Ansible, Jenkins, Bitbucket, Teamcity, Artifactory, etc.
- Experience on Tools like Geneos, Dynatrace, Bladelogic, Autosys, CFT, MQ, SFTP, Splunk, Graphana, etc

📌 Sr. Support Analyst / LeadCGI (Mumbai)
🏢 Trigent Software
📍 Mumbai