Job Summary

About the Role

Grade Level (for internal use): 09

Responsibilities

- Act as a strategic partner and retention champion for Revenue leadership, using the Customer Retention Framework to support account teams in all aspects of retention.

- Provide complex deal enablement and reduce internal touchpoints through end-to-end facilitation of the retention process, including account planning, deal preparation, and billing coordination for complex and high-risk accounts.

- Lead stakeholder and cross-functional coordination for identified accounts, ensuring alignment, consistency, and delivery of exceptional client service.

- Support effective renewal negotiations with clients in partnership with Account Managers and Leaders, ensuring optimal renewal outcomes.

- Monitor market, competitor, and account trends, advising on deal strategy and escalating internally as necessary.

- Deliver regular revenue forecast updates on assigned accounts, identifying and escalating potential risks or concerns.

- Drive the adoption and utilization of enablement tools, advising frontline teams on effective pricing, packaging, retention strategies, and opportunities for up-selling and cross-selling.

- Continuously develop and refine expertise related to the companys operations, clients, products, processes, strategies, and systems to maximize role effectiveness and client satisfaction.





- Provide back-up support for team leads and management, and complete other assignments as required and/or assigned.

- Build strong relationships across teams, promote innovation, and foster a collaborative, inclusive culture.

- Promote fun and a positive work culturebring energy, collaboration, and motivation to your team.

Qualifications

- Professional experience in SaaS or a similar business environment

- Proven commitment to excellence, solving complex challenges, and delivering results with a positive, "can do" attitude

- Solid communication and influencing skills with the ability to communicate effectively at all levelsinternally and externally

- Excellent critical thinking and problem-solving skills, with keen attention to detail and a focus on innovation and efficiency

- Self-starter who takes initiative, brings ideas to life, and drives independent execution

- Passion for continuous improvement and curiosity to explore new ways of working

- English fluency

- Client-facing experience, preferably with retention negotiation experience

- Sales, Support, or Enablement background preferred

- Proficient in Salesforce, Excel, PowerPoint, and other relevant data management and reporting tools

- Candidates open to work on a EMEA (mid-shift)

📌 Sr Specialist, Sales Operations/Support (Ahmedabad)
🏢 Su0026P Global Market Intelligence
📍 Ahmedabad