- To lead and optimize the Rural Cross Sell and Upsell tele sales function focused on base conversion.
- The role involves strategic planning, team leadership, performance management, and collaboration with product teams and Business team to drive revenue growth and customer acquisition.
Role & responsibilities
- Develop and execute Tele sales strategies aligned with business goals.
- Lead, mentor, and manage a team of Tele sales executives and team leaders.
- Set explicit KPI and performance metrics, monitor and drive achievement.
- Drive outbound Tele sales campaigns targeting high-potential customer segments, Streamline Tele sales processes for efficiency and scalability, implement data-driven decision-making using analytics and reporting dashboards.
- Ensure adherence to regulatory and compliance standards in customer interactions.
- Monitor Quality and customer experience metrics, implement training and feedback loops.
- Collaborate with product, Business, Credit, Analytics and Policy to align on offerings and customer feedback.
- Provide insights to leadership on customer behavior, and campaign effectiveness.
- Prepare and present MIS reports, team performance dashboards, and business updates to management
Preferred candidate profile
- Graduate with minimum 4 to 5 years of experience in Telesales cross sell
- Minimum 3 year of team handling experience preferred