We are looking for a proactive and customer-focused Service Desk Executive to handle real-time chat support for our clients. The ideal candidate will be responsible for resolving technical issues, answering queries, and ensuring a seamless customer experience through live chat interactions.
Key Responsibilities
- Provide first-level technical support via chat to end-users.
- Troubleshoot hardware, software, and network-related issues.
- Log and track service requests using the ticketing system.
- Escalate unresolved issues to appropriate teams.
- Maintain a high level of customer satisfaction through timely and effective communication.
- Follow standard operating procedures and service desk protocols.
- Document solutions and contribute to the knowledge base.
Qualifications &
Skills: Education
- Graduate in any discipline (preferably in IT or Computer Science).
Experience
- 0–2 years of experience in IT support or customer service (chat process preferred).
Skills
- Excellent written communication skills.
- Basic understanding of computer systems, networks, and troubleshooting.
Classification: Internal • Ability to multitask and manage multiple chat sessions.
- Strong problem-solving and analytical skills.
- Familiarity with ticketing tools (e.g., ServiceNow, Zendesk) is a plus.
Work Location: Lucknow Employment Type: Full time
Key Responsibilities
We are looking for a proactive and customer-focused Service Desk Executive to handle real-time chat support for our clients.
The ideal candidate will be responsible for resolving technical issues, answering queries, and ensuring a seamless customer experience through live chat interactions.
Key Responsibilities
- Provide first-level technical support via chat to end-users.
- Troubleshoot hardware, software, and network-related issues.
- Log and track service requests using the ticketing system.
- Escalate unresolved issues to appropriate teams.
- Maintain a high level of customer satisfaction through timely and effective communication.
- Follow standard operating procedures and service desk protocols.
- Document solutions and contribute to the knowledge base.
Qualifications &
Skills: Education
- Graduate in any discipline (preferably in IT or Computer Science).
Experience
- 0–2 years of experience in IT support or customer service (chat process preferred).
Skills
- Excellent written communication skills.
- Basic understanding of computer systems, networks, and troubleshooting.
Classification: Internal • Ability to multitask and manage multiple chat sessions.
- Strong problem-solving and analytical skills.
- Familiarity with ticketing tools (e.g., ServiceNow, Zendesk) is a plus.